Returns Policy

1. Eligibility for Returns

• Items can be returned within 30 days of delivery (or other timeframe you choose).

• Products must be in their original condition, unused, with all packaging, labels and tags intact.

• Perishable items (if any) or items marked “Non-returnable” cannot be returned unless they arrive damaged or defective.

• To initiate a return, you must provide proof of purchase (order number, invoice).

2. How to Return

• Contact our customer service at [email/phone] or through your account dashboard and request a return authorization.

• Package the item securely in its original wrapping and attach any return form or reference number provided.

• Ship the item to the returns address we will provide once authorization is granted.

• You are responsible for return shipping costs, unless the item is defective or we shipped the wrong product.

3. Refunds & Exchanges

• Once we receive the returned item and inspect it, we will notify you of approval or rejection of your refund/exchange.

• If approved:

  • For refunds: We will process the refund within 5-10 business days back to your original payment method.

  • For exchanges: We will ship the replacement item once the original is received and inspected.

• Original shipping charges are non-refundable (unless the item was defective or wrong).

• If the item is returned late (past the 30-day window) or not in required condition, we reserve the right to reject the return or apply a restocking fee.

4. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please notify us within 48 hours of delivery and provide a photo of the item and packaging.

• We will then arrange for a replacement or full refund, including shipping costs.

5. How We Handle Shipping Costs

• Return shipping is paid by you, unless the return is due to our error (defect, wrong product).

• For exchanges, you pay the outbound shipping cost for your new item unless stated otherwise.

6. Non-returnable Items

• Gift cards, downloadable software, custom or personalised items, perishable goods (foods, nuts, etc) once opened, may not be eligible for return.

• Any product marked in the description as “Non-returnable” is excluded.

7. Cancelled Orders

• Orders may be cancelled before dispatch.

• If you cancel an order after dispatch, the standard returns process applies and you are responsible for return shipping and any inspection fees.

8. How to Contact Us

• For returns, questions or concerns, email: [your email]

• Phone: [your phone number]

• Business hours: [your business hours & time zone]

9. Changes to This Policy

• We reserve the right to modify this Returns Policy at any time. The version posted on the website at the time of your order will apply.